SINISTER DESIGNS

• OpenConcept, Linux Computer Consultancy, web site redesign and implementation;
• Elisabeth Arnold, City Councillor: website design and implementation;
• e-smith: interface design and implementation for product CD;
• Libraxus, Inc.: network administration, project administration, interface design and implementation for product CDs, quality assurance testing;
• Government of Canada: Intranet web design, accessibility design, staff tuition;
• The New Democratic Party: database consultant;
• Rebel.com: interface design;
• Government of Canada: in-depth statistical analysis and ministerial level report on career patterns in the Foreign Service;
• Municipal Election 2000: design and implementation of candidate web sites;
• others: web design for a number of non-profit organisations, small businesses and individuals.

GLOBAL ONLINE JAPAN, KK: January 1995-June 1998

As first employee and all-purpose English speaker during GOL's growth from 1 to 72 employees, I faced a rapidly evolving set of duties in every aspect of Internet service, including:

• WEB CREATION: June 1996-June 1998
  Assisted in setting up the Web Creation department, doing site planning, layout, co-ordination, HTML;
• WEB MASTER: May 1995-December 1997
• TECHNICAL SUPPORT: March 1995-August 1996
  wrote and tested all documentation for all platforms and client applications; provided in-house support for administrative staff on Macs and PCs, and telephone support for Canadian clients, the Indian community, and particularly inexperienced or aggravating clients that the main technical support department was having difficulty assisting;
• ADMINISTRATION/CUSTOMER SUPPORT: January 1994-December 1995
  created and maintained a cross-platform, bilingual billing and customer-tracking database in AccessJ (Japanese), while still unable to read Japanese; created and maintained all English language administrative documentation; provided telephone assistance to English speaking clients with non-technical issues, from sign-up difficulties to the arcana of banking and bill payment in Japan; co-ordinated relocation of Engineering department and machine room.

ARIEL SERVICES: July 1992 - September 1993

• Consultant: designed a ticket sales database and printing system for use by smaller arts and entertainment producers; created, administered and interpreted the first large-scale audience survey undertaken in Victoria,B.C.

ARTS MANAGEMENT

• VANCOUVER THEATRESPORTS LEAGUE, Vancouver, BC: February 1992 - June 1992
  Consultant/Interim General Manager: analysed the structural problems in a financially troubled company and devised a long-term strategy for viable operation.
• FIRST NIGHT - VANCOUVER CELEBRATION OF THE ARTS SOCIETY, Vancouver, BC: February 1991 - February 1992
  Producer: organized and ran a regional festival, including programming, personnel, and financial management.
• CHINOOK THEATRE SOCIETY/THE FRINGE THEATRE EVENT, Edmonton, AB.: May 1987 - December 1990
  General Manager: directed four programmes, including a touring company and an international festival with a $1.3 million annual budget, developed staff and volunteer training to be used as a national model, systemized finances and created a consistent economic and structural base.
• THE BELFRY THEATRE, Victoria, BC: March 1984 - May 1987
  General Manager: managed a second stage theatre in a turnaround situation, prepared and control budgets, worked with governments, sponsors, donors, and clients.
• VANCOUVER OPERA ASSOCIATION, Vancouver, BC: June 1981 - March 1984
  Interim General Manager: managed a major regional company through a difficult transition, negotiated collective agreements, leases, and sponsorship contracts, prepared and controlled of budgets up to $3 million, and managed a $2 million endowment.
• PACIFIC OPERA ASSOCIATION, Victoria, BC: May 1978 - June 1981
  General Manager: managed a local opera company, including contracting, promotion and financial management.